Hear what happened
Review the recording and the evidence behind each finding.
AI phone mystery shopping · multi-location businesses
Your marketing
got them to call.
What happened next?
Find the call-handling gaps that could be costing you bookings. Our AI mystery shoppers call your locations, so you can hear what happened and know where to coach.
10 free test calls. No obligation.
Starts with a 20-minute setup call.
See GhostShopper in actionProduct walkthrough
Built for brands with 2+ locationsScenarios approved by youRecordings and results you keep
01 / From conversation to coaching
See the moment.
Know what to improve.
A score tells you where to look. The conversation tells you why. Here’s how an assessment turns a missed step into a useful coaching action.
Illustrative exampleFictional dashboard data, transcript and assessment · not customer results
Network average
Weekly mystery-shop scores across your locations
78/100
Network league table
See where to focus your next review.
LocationScore
01North86
02Central79
03South69
Locations3Across your network
Calls reviewed18In this example
Network average78Out of 100
From the network view to the individual conversation.
A / The conversationNew appointment enquiry
00:08 / AI shopper
“Hi, how much is a first appointment?”
00:14 / Team member
“A first appointment is £60.”
00:21 / AI shopper
“Okay, that sounds good. I’d need to check my diary.”
00:27 / Team member
“No problem. Give us a call when you’re ready.”
↳ No appointment offered or contact details takenB / The assessmentSelected checks
Explained the pricePass
Offered a bookingMissed
Captured contact detailsMissed
C / The coaching action
Give the enquiry a next step.
Coach the team to offer an available appointment, or ask permission to take contact details for a follow-up.
Then test again to see whether the behaviour changes.
See where to focus
Compare tested locations against the same agreed standards.
Make coaching specific
Give managers an example they can turn into a practical action.
02 / A clear path to your first results
You set the standards.
We put them to the test.
No guessing what comes next. We agree the locations, scenarios and scorecard with you before any calls begin.
- 01
Agree the test
Book a 20-minute setup call. Choose the locations and approve the scenarios, scorecard and written authorisation.
- 02
We make the calls
Our AI shoppers make realistic enquiries to the agreed locations, using the same standards to assess each call.
- 03
Review your findings
Get the recordings, scores and location comparison. Your first results arrive around a week after setup.
03 / Start with your own locations
The first 10 calls
are on us.
See what your teams do well and where they could improve. Keep the findings, whether or not you continue.
Tell us about your business, then book your setup call.
Your free test includes
- 0110 mystery shop calls in total
- 02Call recordings and individual scores
- 03Findings and a comparison of tested locations
We agree which locations to include on your setup call. The free test is a focused first look at your network.
Useful? Keep the checks going.
Optional ongoing monitoring starts at £199 a month. Get a quote for your network during setup, then decide whether to continue after your free test.
FAQ
Asked.
Answered.
Anything else? Email hello@ghostshopper.ai and we will reply the same working day.
What exactly are you testing?
How each of your locations handles a new customer enquiry. The same scenario goes to every location, so you can see where the enquiry is won, where it is lost, and why. If you want to test other things too, like price checks or rescheduling, you choose the scenarios.
Will my staff know it’s a mystery shop?
Our voice agents make realistic customer enquiries using scenarios you approve, so you see how an ordinary Tuesday afternoon really gets handled. Most operators tell teams that mystery shops happen, without saying when. Results land as coaching, not ambushes.
Is this a one-off audit or ongoing software?
Both, in that order. Try it once for free and keep everything we find. If the results are useful, you can move to continuous monitoring so you can see whether coaching worked and where standards are slipping over time.
How is each call scored?
Against your scorecard, line by line: pickup speed, greeting, price accuracy, whether anyone actually asked for the booking. Every check links to the exact second in the recording, so managers can review the evidence behind the assessment. Every location is measured against exactly the same standards.
Is recording the calls allowed?
You’re commissioning mystery shop calls to your own business, and you attest to that authority during setup. Recordings stay private to your organisation. They exist so you can coach, not to catch people out.
What does it cost?
Your first 10 calls are free, and you keep the recordings and results whatever you decide. Continuous monitoring plans start at £199 a month, and you’ll get an exact quote for your network on the setup call before anything dials.
How long does setup take?
Add your locations, pick your scenarios, approve the scorecard. Most networks are live the same week, and your first recordings, scores and comparison are with you within days of the calls.
What happens after I submit the form?
You pick a 20-minute slot with us. On the call we confirm your locations, agree the scenarios and take your written authorisation. Calls start the same week and your first recordings, scores and comparison follow within days.
Your next enquiry deserves a great response.
Find out where
you can do better.
10 free calls · Scenarios you approve · Results you keep